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Senior TLC offers rewarding careers in healthcare and support services, competitive benefits, and a compassionate team environment. Explore opportunities to grow your career while providing exceptional care. Apply today! Senior TLC Careers Embark on a rewarding career in senior care with Senior TLC. Click the button below and join our team today View Openings & Apply Today! 1/23 Questions about applying? Call us today! 980-308-0858 TTY: 800-735-2962 Our Mission The Mission of Senior TLC is to encourage and support the quality of life of senior wishing to continue living in the community. Our Vision The Vision for Senior TLC is to be the preferred provider of individualized care for seniors in the communities we serve. Our Values We will demonstrate respect for our participants and team members. We will act with integrity . We will be accountable to our participants and team members. We will work towards achieving compatible goals with our participants and team members. We will demonstrate compassionate care for our participants and team members. H4714_Webpage-Careers _11.14.25 last updated 11.14.25

2025 All Staff Training Day Schedule Click the button below to see the schedule for our 2025 All Staff Training Day. View Schedule Connect with us!

Senior TLC - Charlotte, a non-profit organization, NC is proud to offer PACE services to our community. This model of health care has been in existence for over 40 years throughout the United States. The program focus is on prevention, wellness, and a commitment to enhance the quality of life of seniors and their families through care and support. Senior TLC - Charlotte, NC formerly PACE of the Southern Piedmont Senior TLC - Charlotte, NC, a non-profit, is proud to offer PACE services to our community. This model of health care has been in existence for over 40 years throughout the United States. The program focus is on prevention, wellness, and a commitment to enhance the quality of life of seniors and their families through care and support. For more information on our name change, click here . What is PACE? PACE, (Program of All-inclusive Care for the Elderly), is a plan to help you remain independent. PACE, is a comprehensive health care program for seniors who have disabilities or health concerns and wish to remain in their home while receiving all needed medical and supportive services. PACE offers an entire continuum of care from medical services to medications, from nutritious meals to transportation – all personalized to meet your specific needs. Check Out Our QC Morning Segments with WBTV! WBTV Segment View More on YouTube H4714_Webpage-About_11.14.25 last updated 11.14.25

Check eligibility to enroll at Senior TLC. To enroll, the participant must be 55 years of age or older, live safely in the community at the time of enrollment with Senior TLC services, and must live within our service area. Who We Serve At Senior TLC - Charlotte, we provide care and coverage to seniors who wish to remain in the community, and can do so safely, with assistance and support. To enroll at Senior TLC - Charlotte, you must meet the following requirements: 55 years of age or older. Live safely in the community at the time of enrollment with Senior TLC - Charlotte services. Must live within the Senior TLC - Charlotte service area: Cabarrus County – all zip codes Mecklenburg County - all zip codes Union County - all zip codes Stanly County - 28097, 28109, 28129, 28137, 28163 If your county is not listed above, click here to visit the National PACE Association and see if another program covers your residence! Send Us A Message H4714_Webpage-Service _11.14.25 last updated 11.14.25

Accessibility Home Accessibility Benefits & Coverage Benefit Overview Medical Care Home Care Transportation Social Center Who We Serve Locations Charlotte Gastonia Shelby Directions Meet Our Team Search Results Contact Us Send Us A Message Schedule A Tour Schedule A Trial Day Careers Privacy Policy

Our team members are committed to protecting your health information, which is a right you have and one detailed in the federal Health Insurance Portability and Accountability Act (HIPAA) of 1996. We must protect the privacy of health information about you that can be identified with you, also called protected health information or “PHI” for short. PHI includes information about your past, present or future health, the healthcare we provide to you and payment for your healthcare. PRIVACY POLICY We respect for your right to privacy and the privacy of others. Our team members are committed to protecting your health information, which is a right you have and one detailed in the federal Health Insurance Portability and Accountability Act (HIPAA) of 1996. We must protect the privacy of health information about you that can be identified with you, also called protected health information or “PHI” for short. PHI includes information about your past, present or future health, the healthcare we provide to you and payment for your healthcare. Information from your medical records and from providers or hospitals will be kept private and confidential. It will not be shared with anyone without your written consent, except as required by Federal and State law. Any personal information held by Senior Total Life Care and its contract providers is also protected and will remain confidential. We will make sure that only authorized people can see your records for treatment, payment, health care operations, or improving the quality of your care. Last Updated 2.17.2025

Get to know the caring team at Senior TLC! Our friendly staff is here to support seniors with kindness and respect. We are here to support you in every way that we can. Senior TLC provides in home care, medical care, social activities, and transportation for seniors. Our Senior TLC - Charlotte, NC Medical Providers To learn more about our primary care providers, click on their pictures below! Senior Leadership Click here to see about me Dr. Vanessa Crerar DO, CMD Medical Director Click here to see about me Terry Satterwhite GNP-C, MSN, CDP Quality Medical Lead Nurse Practitioner Click here to see about me Dr. Elspeth Clark DO Internal and Geriatric Medicine Physician Click here to see about me Gretha Banda MSN, FNP-BC Nurse Practitioner Click here to see about me James Moore FNP-C Nurse Practitioner Click here to see about me Chinwe Iheme AGNP-C, CDP Nurse Practitioner PACE has doctors, nurses, therapists, dieticians, pharmacists, social workers, personal care aides and activities staff who work as a team to help you stay at home and in the community. These teams are supported by experienced leaders who are dedicated to improving senior care. Cathy Kenzig Executive Director Heidi Goss RN Operations Director Lydia Alexander Director of Quality & Compliance Anne Witt MHA Director of Finance Leadership Jessica Leonhardt BSN, RN Quality & Compliance Manager Michael Alexander PACE System Administrator Patrina Johnson MSW, LCSW-A, CDP Center Manager Germaine Knox MS, BSN, RN Quality Coordinator Monica Washington Transportation Manager India Robinson Administrative Executive Assistant Terry Satterwhite GNP-C, MSN, CDP Quality Medical Lead Nurse Practitioner Rachel Jensen MBA Health Information Management Manager Cheryl Hicklin RN Home Care Agency Supervisor Holly Daniels OT Center Manager Lisa Nesbit RN, MSN, CDP, PAC-T Adult Day Health Center Program Director Jacqualine Pullia MSW Center Manager Brittany Kearney MBA, MA, CDP, CPG Director of Enrollment & Community Outreach Phyllis Laffaye PTA Center Manager H4714_Webpage-Team _11.14.25 last updated 11.14.25

Discover how Senior TLC can help with senior and aging adult care needs. From adult day center to in-home care, transportation to specialized support, we prioritize your loved ones' well-being. Serving Cabarrus, Cleveland, Gaston, Lincoln, Mecklenburg, Rutherford, Stanly, and Union counties. Benefits & Coverage PACE Services include but are not limited to the following: On-Site Services Primary Care Care Coordination Nursing Care Physical Therapy Occupational Therapy Recreational Therapy Activities & Exercise Lunch Nutritional Counseling Social Services Prescriptions & Over-the-Counter Medications Medical Coverage 24/7, 365 days per year Transportation as needed Additional Services Adult Day Health Center Transportation In-Home Care Family/Caregiver Support Respite Care & Caregiver Education Mental Health Services Personal Care Services & Skilled Nursing Care Wheelchairs Walkers Oxygen Hospital Beds In-home Assistance Local Medical Specialists Included, but not limited to: Gynecology Cardiology Rheumatology Radiology Neurology Dental Audiology Optometry Podiatry Outpatient Services Lab Tests Inpatient Services (Hospital Care) Senior TLC Day Center Services Our adult day health center is open five days a week to provide a fun and friendly place where you’ll find medical, rehab and support services. You can take pleasure in meals with friends, enjoy social activities, and get the support you need to make life more fulfilling. Alternative Care Locations Senior TLC - Charlotte has partnered with Coltrane L.I.F.E and Gracious Living Adult Day and Health Care Center. If you are interested in Senior TLC, but do not want to give up your current services with Coltrane L.I.F.E. or Gracious Living, please call 704-887-3840 (TTY: 800-735-2962 ) for more information. If you are interested in receiving services through Senior TLC, but day center services through Coltrane L.I.F.E. or Gracious Living, due to proximity, please call 704-887-3840 (TTY: 800-735-2962 ). H4714_Webpage-Benefits _11.14.25 last updated 11.14.25

What is the Cost? The PACE model is typically funded by Medicare and Medicaid to deliver necessary care. All your necessary healthcare services may be provided if you are covered by Medicare and/or Medicaid. If you qualify only for Medicare, there is a set monthly premium you will be asked to pay. Private pay seniors who aren’t covered by Medicare or Medicaid, but choose to pay for our services, may also be accepted. Upon enrollment in the program, the participant agrees to receive all health care services through Senior TLC’s health care network of providers. Participants may be liable for the cost of medical services from an out-of-network provider or without prior authorization with the exception of emergency services. PACE is a voluntary enrollment program; a participant may dis-enroll at any time. No cost to most seniors who enroll. Your healthcare needs could be completely covered with little or no out-of-pocket cost. For more information, give us a call today for a free estimate. 980-308-0858 TTY: 800-735-2962 Send Us a Message H4714_Webpage-Cost _11.14.25 last updated 11.14.25

At each of our social centers, you are supported by a compassionate team that is committed to providing you with care that reflects your choices and decisions. You can participate in a wide variety of activities, enjoy lunch with friends, and even meet with your doctors, therapists, social workers and more. Social Centers & Activities At each of our social centers, you are supported by a compassionate team that is committed to providing you with care that reflects your choices and decisions. You can participate in a wide variety of activities, enjoy lunch with friends, and even meet with your doctors, therapists, social workers and more. Not sure yet? Let us schedule a trial day for you so that you can experience it for yourself. Schedule a Trial Day Send Us A Message Sample Care Plan Elena, 76, has severe arthritis and is legally blind. She lives with her dog, Muffy. Senior TLC helps her by providing: In-home assistance with bathing, dressing, and house keeping services. Transportation to her specialist appointments Social activities and vision care at our center Prescriptions delivered to her home With Senior TLC's care, Elena continues to live in her home independently. The images and names used in the examples above do not depict Senior TLC participants. These care plans are examples of what a participant could receive with Senior TLC services. Get in touch today! Call 980-308-0858 Text 704-326-7550 TTY 800-735-2962 Email ConnnectForCare@SeniorTLC.org Visit Visit us at our social center in Charlotte, NC Send Us A Message First name* Last name* Phone* Email County of Residence* Cabarrus Mecklenburg Stanly Union Other Additional Details How did you hear about us? Submit Last Updated 07.07.2025

Senior TLC provides safe and reliable transportation for seniors. Our drivers ensure participants get to doctors appointments, social activities, and more with care and comfort. Let us help you stay active and independent. Transportation Without the Hassle Stop missing your appointments because of transportation barriers! Senior TLC's door-to-door transportation is safe, reliable, and there are no yearly ride limits or additional costs. Send Us A Message Why choose Senior TLC? No Insurance Limits We make sure you get to all your appointments, and our social centers, with absolutely no ride limits. Familiar Faces Our drivers at Senior TLC are highly trained and dedicated to making sure you make it to where you're going safely. They will get to know you, and your specific needs to ensure you have the best ride possible. Stop putting your health on hold. Call us today and get the care that you deserve. Assistance with Every Ride We’re more than just a ride; we’re part of your care team. We help from your door to our vehicle and back again. Our drivers assist you with every step of the way to make sure you arrive safely and on time at appointments, social center, or back home. Our drivers are also trained to assist you if you use a cane, walker, or wheelchair. Support After Hours Care doesn’t stop at 5pm – and neither do we. Whether it’s a late-night hospital discharge or a weekend medical appointment, our on-call driver is here to help you get back home. Getting home outside of business hours will be one less worry to stress about. Sample Care Plan Elena, 76, has severe arthritis and is legally blind. She lives with her dog, Muffy. Senior TLC helps her by providing: In-home assistance with bathing, dressing, and house keeping services. Transportation to her specialist appointments Social activities and vision care at our center Prescriptions delivered to her home With Senior TLC's care, Elena continues to live in her home independently. The images and names used in the examples above do not depict Senior TLC participants. These care plans are examples of what a participant could receive with Senior TLC services. Get in touch today! Call 980-308-0858 Text 704-326-7550 TTY 800-735-2962 Email ConnnectForCare@SeniorTLC.org Visit Visit us at our social center in Charlotte, NC Send Us A Message First name* Last name* Phone* Email County of Residence* Cabarrus Mecklenburg Stanly Union Other Additional Details How did you hear about us? Submit H4714_Webpage-Transportation _11.14.25 last updated 11.14.25

PACE is a Plan to Help You Remain Independent. PACE, (Program of All-inclusive Care for the Elderly), is a comprehensive health care program for seniors who have disabilities or health concerns and wish to remain in their home while receiving all needed medical and supportive services. PACE offers an entire continuum of care from medical services to medications, from nutritious meals to transportation – all personalized to meet your specific needs. PACE is a different kind of care. Senior TLC is proud to offer PACE services to our community. This model of health care has been in existence for over 40 years throughout the United States. The program focus is on prevention, wellness, and a commitment to enhance the quality of life of seniors and their families through care and support. H4714_Webpage-PACE_11.14.25 last updated 11.14.25